Release and Repair customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone
07855469667
roland.baskerville@gmail.com
What information we collect, use, and why
We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:
· Health information (including medical conditions, allergies, medical requirements and medical history)
We also collect the following information to provide patient care, services, pharmaceutical products and other goods:
· Health information
We collect or use the following personal information to comply with legal requirements:
· Name
· Contact information
· Health and safety information
We also collect the following information to comply with legal requirements:
· Health information
We collect or use the following personal information for information updates, marketing or market research purposes:
· Names and contact details
· Marketing preferences
· Website and app user journey information
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Address
· Customer or client accounts and records
We also collect the following information for dealing with queries, complaints or claims:
· Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organization, or to you. You can read more about this right here.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
· Directly from you
How long we keep information
Record Type: Client Intake Forms
Retention Period: Retain for 7 years after last session.
Reason for Retention: Legal and regulatory requirements (e.g., healthcare record retention laws).
Method of Disposal: Shred or permanently delete from electronic systems.
Record Type: Client Medical History/Health Records
Retention Period: Retain for 7 years after last session.
Reason for Retention: Legal, medical, and insurance purposes.
Method of Disposal: Shred or permanently delete from electronic systems.
Record Type: Session Notes
Retention Period: Retain for 7 years after last session.
Reason for Retention: Medical documentation, compliance with regulations.
Method of Disposal: Shred or permanently delete from electronic systems.
Record Type: Consent Forms
Retention Period: Retain for 7 years after last session.
Reason for Retention: Legal requirement for client consent and record-keeping.
Method of Disposal: Shred or permanently delete from electronic systems.
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
· you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
· we have a legal requirement (including court orders) to collect, share or use the data;
· on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
· If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
· If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint